Win Vibe Terms and Conditions

1. Introduction

Welcome to Win Vibe. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Win Vibe ("the Platform", "we", "us", "our"). By accessing, registering on, or using the Win Vibe platform in any way, you confirm that you have read these Terms in full and that you agree to be bound by them.

Win Vibe is an online casino and sports betting platform operated for players in Bangladesh. The platform offers casino games, live dealer tables, sports betting, and a range of promotional offers. These Terms apply to all products and services available on Win Vibe.

If you do not agree with any part of these Terms, you must not use the Win Vibe platform. If you have questions about anything in these Terms before registering, please contact our support team at [email protected] before creating an account.

2. Eligibility

To register and use Win Vibe, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be acting on behalf of another person when registering or playing.
• You must not be a current employee, contractor, or close family member of a Win Vibe employee or contractor.

Win Vibe reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory proof that you meet the eligibility requirements, Win Vibe may suspend or close your account and withhold any balance pending investigation.

3. Your Account

Each player is permitted to hold only one Win Vibe account. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Win Vibe uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed without notice.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address, email address, and phone number. You are responsible for keeping this information current. If your details change, you must update your account profile promptly.

You are solely responsible for maintaining the confidentiality of your Win Vibe login credentials. Do not share your username or password with anyone. Win Vibe will never contact you to ask for your password. Any activity that takes place on your account while you are logged in is your responsibility, whether or not you authorised it.

• Use a strong, unique password for your Win Vibe account.
• Enable two-factor authentication where available.
• Log out of your account when using a shared or public device.
• Contact support immediately if you suspect unauthorised access.

4. Deposits

Win Vibe supports a range of payment methods for deposits, including bKash, Nagad, Rocket, bank transfer, and other methods listed in the cashier section of the platform. The available methods and their limits may change from time to time. Always check the cashier for the current options.

All deposits must be made from a payment account that belongs to you. Win Vibe does not accept deposits from third-party accounts. If a deposit is received from a payment method that does not match the name on your Win Vibe account, the deposit may be reversed and your account may be suspended pending investigation.

• Minimum deposit amount: ৳200 (or equivalent, depending on payment method).
• Maximum deposit limits apply per transaction and per day — see the cashier for current limits.
• Deposits are credited to your Win Vibe account instantly in most cases. If a deposit does not appear within 30 minutes, contact support with your transaction reference.
• Win Vibe does not charge fees on deposits, but your payment provider may apply their own charges.

Win Vibe reserves the right to request documentation to verify the source of funds for any deposit. This is a standard anti-money laundering requirement and is not a reflection on any individual player.

5. Withdrawals

Withdrawals from your Win Vibe account are subject to identity verification. Before your first withdrawal is processed, you will be required to submit proof of identity (a government-issued photo ID) and proof of address (a utility bill or bank statement dated within the last three months). This is a one-time process for most players.

Withdrawals must be made to the same payment method used for your most recent deposit, where technically possible. This policy exists to prevent fraud and money laundering. If your original deposit method is no longer available, contact support to discuss alternative arrangements.

• Minimum withdrawal amount: ৳500.
• Maximum withdrawal limits apply per transaction and per day — see the cashier for current limits.
• Standard withdrawal processing time: 1–3 business days after verification is complete.
• VIP players may be eligible for faster withdrawal processing — see the VIP programme terms.
• Withdrawals of active bonus funds are not permitted until wagering requirements have been met.

6. Bonuses and Promotions

Win Vibe offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out in this section. In the event of a conflict between a specific promotion's terms and these general terms, the specific promotion terms take precedence.

All Win Vibe bonuses are subject to wagering requirements. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before the bonus or any winnings derived from it can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion details.

• Bonuses must be claimed within the stated claim period and used within the stated expiry period.
• Different game types contribute differently to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute less. Check the specific promotion for contribution rates.
• Only one welcome bonus is available per player, household, device, and IP address.
• Win Vibe reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the wagering process.
• If Win Vibe determines that a player is abusing the bonus system — including through the use of multiple accounts, coordinated play, or exploiting technical errors — the bonus will be cancelled and the account may be suspended.

7. Gameplay Rules

All games available on Win Vibe use certified random number generators (RNGs) to ensure fair and unpredictable outcomes. Game results are determined at the moment of play and cannot be influenced by Win Vibe, the game provider, or the player after a bet has been placed.

In the event of a technical malfunction during a game — including disconnection, server error, or software failure — Win Vibe will attempt to reconstruct the game state from server logs. If reconstruction is not possible, the affected round may be voided and the stake returned to the player. Win Vibe's decision in such cases is final.

• Bets placed in error cannot be cancelled once confirmed.
• Win Vibe reserves the right to void any bet placed on an event where the outcome was already known at the time of betting.
• Maximum win limits may apply to certain games or promotions. These limits are stated in the relevant game or promotion terms.
• Players must not use any software, tool, or strategy designed to gain an unfair advantage over the platform or other players.

8. Responsible Gaming

Win Vibe is committed to promoting responsible gambling. We provide a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are available in the Responsible Gaming section of your account settings.

If you choose to self-exclude from Win Vibe, your account will be suspended for the period you select. During a self-exclusion period, Win Vibe will not send you any marketing communications and will not allow you to reopen your account before the exclusion period ends. Requests to reverse a self-exclusion before the agreed period has elapsed will not be accepted.

Win Vibe's responsible gaming team monitors player behaviour for signs of problem gambling. If we identify patterns of concern, we may contact you to offer support or apply protective measures to your account. This is done in the interest of player welfare and is not a punitive action.

9. Prohibited Conduct

The following actions are strictly prohibited on Win Vibe. Engaging in any of these activities may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Opening more than one account on Win Vibe.
• Providing false or misleading information during registration or verification.
• Using the platform if you are under 18 years of age.
• Using automated software, bots, or scripts to interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Colluding with other players to gain an unfair advantage.
• Engaging in any form of money laundering or fraudulent activity through the platform.
• Attempting to reverse or charge back a deposit after using the funds to play.
• Harassing, threatening, or abusing Win Vibe staff or other players.

10. Intellectual Property

All content on the Win Vibe platform — including but not limited to the Win Vibe name, logo, game graphics, software, text, images, and design — is the intellectual property of Win Vibe or its licensors. You may not copy, reproduce, distribute, or create derivative works from any Win Vibe content without prior written permission.

The games available on Win Vibe are provided under licence from third-party game studios. All intellectual property rights in those games remain with the respective studios. Win Vibe does not claim ownership of third-party game content.

11. Limitation of Liability

Win Vibe provides the platform on an "as is" and "as available" basis. While we work hard to maintain a reliable and high-quality service, we cannot guarantee that the platform will be available at all times or that it will be free from errors, interruptions, or security vulnerabilities.

To the maximum extent permitted by applicable law, Win Vibe's total liability to you for any claim arising from your use of the platform is limited to the amount you deposited in the 30 days preceding the event giving rise to the claim. Win Vibe is not liable for any indirect, consequential, or punitive damages.

• Win Vibe is not responsible for losses caused by internet connectivity issues on your end.
• Win Vibe is not responsible for losses caused by your failure to keep your account credentials secure.
• Win Vibe is not responsible for any tax obligations arising from your winnings. You are responsible for declaring and paying any applicable taxes in your jurisdiction.

12. Account Termination

You may close your Win Vibe account at any time by contacting our support team. Upon closure, any real money balance remaining in your account (after deducting any active bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to standard verification requirements.

Win Vibe reserves the right to suspend or close any account at any time, with or without notice, if we determine that:

• You have breached any part of these Terms.
• You have provided false information during registration or verification.
• Your account has been involved in fraudulent, abusive, or criminal activity.
• Continuing to operate your account would expose Win Vibe to legal or regulatory risk.

In cases of account closure due to a breach of these Terms, Win Vibe reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

13. Changes to These Terms

Win Vibe reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, we will notify registered players by email to the address on file and display a notice on the platform. The updated Terms will take effect from the date stated in the notification.

Your continued use of the Win Vibe platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

We recommend checking this page periodically to stay informed of any updates. The "Last Updated" date at the top of this page reflects when the Terms were most recently revised.

14. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your Win Vibe account, please contact our support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• FAQ: Visit our FAQ page for answers to common questions